Terms & Conditions
VIRTUAL GIFT CARDS
Virtual gift cards are to be redeemed within four months from date of issue.
Virtual gift cards cannot be redeemed for cash.
Virtual gift cards can be used in-store and online.
SHIPPING ADDRESS
- Please note, we do not courier to PO boxes in New Zealand or internationally. Please provide a postal address that is not a PO Box.
- ALLOW AN EXTRA DAY FOR RURAL DELIVERY.
RETURNS POLICY
- Garments must be unworn and in perfect condition with all tags still attached.
- We can only process one return or exchange per sale.
- We only offer returns to online full-price purchases. We do not offer refunds on items purchased in-store. Please choose carefully.
- We offer returns within 7 days (NZ orders) and 14 days (international orders). This policy applies from the date you receive your goods to the date your order is returned. No returns can be processed past this timeframe.
- Items purchased using Laybuy cannot be returned for a refund but can be returned for an exchange or store credit.
- A handling fee of $15 may be charged on returns outside of the above policy.
If you would like to exchange your garment please get in touch with us within 5 days to discuss a return approval.
We do not accept returns on:
- Jewellery and Underwear
- Cashmere and Merino knitwear
- Smith & Western delicate* fabrics such as Silk and Daybreak.
- Sales, promotions and discounted items are final sales and can not be returned.