Terms & Conditions
Please note, we do not courier to PO boxes in New Zealand or internationally.
Please provide a postal address that is not a PO Box.
As this is a boutique brand; style and fabric availability are limited.
We only offer refunds to online full-price purchases. We do not offer refunds on items purchased in-store. Please choose carefully.
Returns will be accepted within 21 days from shipping confirmation. Please contact us on firstname.lastname@example.org BEFORE sending so we can give you a returns address and approval code.
Any returns must be unworn, tagged and accompanied by proof of purchase to be eligible for exchange or store credit.
Items must be returned unworn with all sales tags attached.
Worn, used, washed or soiled items will not be accepted.
A receipt must also be provided for proof of purchase.
If posting a return it MUST be couriered and tracked. Returns need to be logged and approved prior to returning to Smith & Western.
Postage on return to Smith & Western is strictly the customer’s responsibility.
We do not accept responsibility for the product whilst in transit.
Smith & Western does not provide a return or exchange option for SALE goods.
In the event that you want to return a faulty purchase, we will meet our obligations under the Consumer Guarantees Act. We are unable to replace or repair garments that are a result of wear and tear. Any items not manufactured by Smith & Western will be referred to the manufacturer.
Gift Vouchers are to be redeemed within six months from date of issue.
Gift Vouchers cannot be redeemed for cash.
Gift Vouchers can only be used in-store.