COVID 19 UPDATE August 12 2020


Due to Covid-19 UPDATE

As of Wednesday 12th, our Auckland store will make the switch to contactless operations with our Call and Collect option and shipping non signature required for our phone and online orders. 

Our Arrowtown store is open as per usual and we will do everything we can to honour our responsibilities as a retailer.

We are open 24/7 online and there are no current delays for orders placed online. This may change and we will let you know. 

Stand strong! Be safe! 

With love, S&W team.

To all of our beloved customers,
Thank you for your ongoing support and kind words during these challenging times. 
You are the heart of our business and we are truly grateful as we navigate these
We hope you are all safe and taking care of yourselves and others as best you can.
Remember that kindness, generosity, compassion, and patience in times of crisis
are the key to our unity.
Small NZ businesses are the backbone of our economy and we want to continue to 
provide work for our people, local factories and the families in our supply chain.
Call and Collect
Our website will continue to run as normal so feel free to browse there. We can also
offer a Call and Collect option, if you are local and there is something you'd like to
purchase you can call us and we will have it ready for you to collect it.

Standard Delivery
The estimated delivery time will be between 2-5 working days, depending on the
delivery address. You will have a shipping confirmation sent to you via email when it
has been picked up by our local courier. Your order will be left at your door, without
the need for a signature, for contactless delivery as per current regulations. 
We have extended our returns policy to 21 days due to COVID 19.
This 21 day period will activate once your purchase has been shipped. 
If you need to return your purchase, please contact us for a returns code and address to return to.
Returns will only be approved if the item(s) are unworn with tags still attached, and you have a copy of your receipt.
Sale items are FINAL SALE, and are non-returnable.
You, our customer, still remain the inspiration and key to this business and we hope to continue to hear from you.
We want to thank you again for your support and understanding. 
Please find our shop updates on our website under Shop Locations.
We’ll keep you in the loop with any changes as they take place, and we can’t wait to see all your beautiful faces in store again soon.
Love and Light 
Francesca & the Smith&Western team x